We are committed to looking after the interests of the people of Inverclyde and using the resources available to us we will continuously review and tailor our services to achieve that aim.
We will treat everybody fairly and equally irrespective of gender, Religion, race, age disability or sexual orientation.
Complaints, Comments or Concerns: Whilst we endeavour to provide a high quality service, we recognise that there may be times that you may not be satisfied with our service. If you have any complaints, comments or concerns about our services please note the following procedure:
Any complaints received from persons calling at our office or by telephone will be dealt with immediately with the aim of resolving the matter there and then.
If an immediate solution is not possible, perhaps because further enquiries are required, a senior member of staff will provide you with an initial response to your complaint within two weeks. If your initial complaint is made in writing then you will receive a written response within two weeks.
Please address these in the first instance to our Executive Officer at the address shown, marked ‘Private & Confidential’.
If you are not satisfied with the response you receive, your complaint can be considered by a more senior member of our organisation.
Complaints will be monitored in line with our equalities policy.
Written complaints send to
Karen Haldane (private and confidential)
Your Voice Inverclyde, Community Care Forum,
Unit 12/14 Clyde Square,, Greenock, PA15 1NB
or by e-mail to email@example.com
Verbal complaints may be made by phone to 01475 728628 or in person to Your Voice Inverclyde Community Care Forum’s Executive Officer Karen Haldane.
Complaints may arrive through channels publicised for that purpose or through any other contact details or opportunities the complainant may have. Complaints received by telephone or in person need to be recorded.
The person who receives a phone or in person complaint should:
PRIVACY & DATA POLICY
Information we record
We record and process certain personal information about you have shared with us, to enable us to send you relevant information. The information you give us may include your name, address, e-mail address, phone number, age, etc, including your areas of interest.
You may give us information about you by filling in forms on our Website, attending one of our events or groups or by corresponding with us by phone, e-mail or face to face. We also make sure we collect and store your data safely and you should always have control over this.
Please be reassured that we will not share this personal information with anyone.
Permissions to use photographs and audio clips
We take photographs and produce audio/film clips as part of our engagement work. This may be during an engagement session and or focus group work. We will always ask your permission if we would like to use your photograph or audio/film clips. When you give your permission, we will ask if you agree to your photo or audio/film clips being used in our publications, on our website and social media. If you change your mind about this, please let us know and we will refrain from using this in future.
Thank you for being part of the Your Voice network
CONTACT DETAILS / EMAIL FORM BELOW and at bottom of every page on this website.
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Your Voice Company No: 265659 Reg Charity SCO29506 | Inverclyde Recovery Cafe Reg Charity SCO47378